Clients are realising that tech matters
It’s no longer a minor utility, the preserve of the geeks with the potential for a bit of cost-saving here & there. It’s everything.
Without great technology, companies are left without access to their customers, to their suppliers, to innovation. They’re left without a voice, just as the marketplace is getting ever more noisy.
Your clients are more aware of this than many: they know that they need tech, and they know they need help with their tech. And they’ve chosen you to help them.
Let's chat about how I can help you help your client
Grab me for a virtual coffee & let’s see how I can supplement your team and help you achieve better outcomes for your clients
Becoming a technology company requires more than just switching on new tech, your clients need to think like a tech company
Great tech doesn’t emerge from nowhere. Clients can’t pop down the supermarket, grab something from the shelf & be done with it. It’s not a ready meal.
The best IT is rooted in deep, honest relationships between clients & suppliers, matured over time. To really get the most from their partnership with you, your clients will need to mature how they act as a client and how they think about procuring technology:
- From dictating specific (but ineffective) point solutions, to expressing goals and allowing the experts to propose the best way to meet them
- From believing that every detail can be documented & planned in advance, to embracing reality: change happens
- From suffering the pain and the business limitations of infrequent major software upgrades, to a steady, uneventful routine of continuous development
- From having tech done to them, to having tech built with them. With you
Technically mature clients aren’t just happier clients, they’re easier clients
We’ve all worked on projects that felt like wading through treacle. Where every part of the process was slow and painful.
And we’ve (hopefully) worked on some that, even though the content of the project may have been tricky and complex, the experience was a breeze.
Mature clients:
- Understand the complexity of what they’re asking you to do
- Participate fully in defining the problem
- Know that good work takes time, detail and testing
- Are comfortable with Agile practices, and adopt them themselves
- Actively consider you to be their strategic partner
In short, they know what they want, and how to get the best results from your team. They’re realistic, yet optimistic.
Technically mature clients are a pleasure to work with, whatever the problem that you’re solving is. Collaborative, informed, they help increase the likelihood of project success.
Do what you do best
Helping clients to mature their technical fluency takes effort. Effort you could be spending on the nuts & bolts of building their new world. For many, it’s a distraction from what they do best. A dilution of their core skills. Painful, frustrating, resource-consuming.
Imagine if you could tap into a someone to do it for you. Have someone else guide your less mature clients along the journey of turning their point solution into something strategic & game changing. Of learning to express their needs in ways that are easy for your team to consume, at the volume your team needs. Of truly understanding Agile, and shaping their needs to deliver quick, tangible value.
Imagine if, instead of having to coach your clients, your team could simply power on through a perfect endless backlog of well-defined work that required minimal refinement. Where their velocity was only constrained by their coding capacity, not by noise & distractions from what they do best.
And all this without a full-time commitment. Ready to turn on whenever you need it.
If you think I can help your client become tech native, grab me for a coffee & a chat.